Delivery

Preziosa shipping service is run by DHL Italy (or occasionally GLS Italy). Preziosa chooses International and National express shipping. Shipping costs are not included in the products’ prices but they are clearly shown before completing the purchase. Shipping costs can change along the time but they are always shown during the final checkout. Shipping costs change according to the destination country; the delivery imports included dulie and taxes. National Shipping usually requires 24h/48h except for some areas and islands which requires 2/3 days. Shipping begins usually within 24h/48h starting from payment receivent. International shipping requires 2/3 days but further destinations can require 3/4 days. Duties deals are run by DHL Italy and the final customer who will be contacted by dhl client service. Each shipping has a code that can be asked to Preziosa J via email at customer service at info@preziosajewelry.com. Preziosa will be relieved from the free return obbligation in the following cases: - the user, without a good reason, postpones or delays the delivery after Preziosa official “Shipping Confirmation email” - the user gave a wrong or not complete address

For the delivery DHL requires a signature; DHL has to deliver the box at the address specified not at the person specified. In case no one is available for the delivery signature the currier tries to deliver the box a second time the day after. After the second attempt the box will return back to the closet DHL storage. Customer will be contact on the phone number given during the purchase and he will be informed about the picking up process. The box will be kept in the storage for max 10 days; after these 10 days the box will be sent bacl to Preziosa. In these case the refound won’t be a totatl refound because shipping costs will be charged twice. Preziosa chooses DHL on demand service in order to make the delivery service easier for the the customer and in order to avoid any kind of delivery problem. DHL on demand works via sms on the phone number given by the client during the purchase. Preziosa fill the shipping form with the address given by the client during the purchase. ,

All Preziosa jewels are packed in their original box together with the official guarantee. Boxes are well wrapped into a solid paper box, in order to avoid impacts during the shipping and delivery process.

Shipping with Gift Option

During the purchase the customer can require for free a gift packaging for all Preziosa jewels. This choice can be defined flagging "add gift option" in the checkout page. Gift packaging consists in an elegant paper shopping bag wrapped with a silk ribbon branded "Preziosa". This packaging will be shipping in a solid paper box in order to avoid impacts and crushing of the bag.

Client Service

Preziosa Client service is always available via mail at info@preziosajewelry.com. A replay email according to terms and conditions, returns and refounds inquires is guarantee within 10 working days.