Preziosa shipping service is run by DHL Italy. Preziosa chooses International and National express shipping. Shipping costs are not included in the products’ prices but they are clearly shown before completing the purchase. Shipping costs can change along the time but they are always shown during the final checkout. Shipping costs change according to the destination country; the delivery imports included dulie and taxes. National Shipping usually requires 24h/48h except for some areas and islands which requires 2/3 days. Shipping begins usually within 24h/48h starting from payment receivent. International shipping requires 2/3 days but further destinations can require 3/4 days. Duties deals are run by DHL Italy and the final customer who will be contacted by dhl client service. Each shipping has a code that can be asked to Preziosa J via email at customer service at email@example.com. Preziosa will be relieved from the free return obbligation in the following cases: - the user, without a good reason, postpones or delays the delivery after Preziosa official “Shipping Confirmation email” - the user gave a wrong or not complete address
For the delivery DHL requires a signature; DHL has to deliver the box at the address specified not at the person specified. In case no one is available for the delivery signature the currier tries to deliver the box a second time the day after. After the second attempt the box will return back to the closet DHL storage. Customer will be contact on the phone number given during the purchase and he will be informed about the picking up process. The box will be kept in the storage for max 10 days; after these 10 days the box will be sent bacl to Preziosa. In these case the refound won’t be a totatl refound because shipping costs will be charged twice. Preziosa chooses DHL on demand service in order to make the delivery service easier for the the customer and in order to avoid any kind of delivery problem. DHL on demand works via sms on the phone number given by the client during the purchase.
12. Return and Refund
All Preziosa jewels are packed in their original box together with the official guarantee. Boxes are well wrapped into a solid paper box, in order to avoid impacts during the shipping and delivery process.
Shipping with Gift Option
During the purchase the customer can require for free a gift packaging for all Preziosa jewels. This choice can be defined flagging "add gift option" in the checkout page. Gift packaging consists in an elegant paper shopping bag wrapped with a silk ribbon branded "Preziosa". This packaging will be shipping in a solid paper box in order to avoid impacts and crushing of the bag.
Returns and refunds
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you have a legal right to cancel your purchase during the cancellation period. The cancellation period begins on the date that the contract is formed (when Preziosa sends you the Shipment Confirmation) and continues until the end of 14 days starting on the day after you receive the Product. This cancellation right applies to both sale and non-sale Products. If the Product has been dispatched to you before you cancelled the purchase, you must return the Product to Preziosa within 14 days starting on the day after you cancel the order.
Free return and total refund can be inquired according to the following conditions: - The product received doesn’t correspond the product ordered - The product received is clearly damaged or flawed - The product has been delivered after 30 days from the purchase confimation date due to a Preziosa error - The product hasn’t been correctly delivered due to a Preziosa error Free return must be asked within 7 days from the delivery confirmations date. (DHL signature document’s date as confirmation.)
Partial refund can be inquire according to the following conditions:- The product ordered has been returned to Preziosa due to the impossibility for DHL to deliver correclty the order because of customer error. In this case shipping costs and return management costs will be changed before the refund. - The client claims a flaw in the product after 7 days from the product delivery. - The client claims a flaw in the product that can’t be considered on Preziosa responsability
In any case Preziosa Client Service is always available to consider each single case in order to fix and find the best solutions for Preziosa Shop customers.
Returns for changing sizes are up to the clients. Clients can send back the product to Preziosa main office in Milan, then they will be ask to pay the shipping for the new product. Clients can also ask Preziosa to pick up the product of the wring size and then send the new one. In this case the client will be asked to pay double shipping cost.
Shipping cost for Retun up to the client.
Shipping cost to North America: 20€
Shipping cost to South America: 30€
Shipping cost to Australia: 40€
Shipping cost to Asia: 40€
Shipping cost to Europe: 15€
Shipping cost to NON UE countries: 30€
13. Client Service
Preziosa Client service is always available via mail at firstname.lastname@example.org. A replay email according to terms and conditions, returns and refounds inquires is guarantee within 10 working days.