Return and Refund
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you have a legal right to cancel your purchase during the cancellation period. The cancellation period begins on the date that the contract is formed (when Preziosa sends you the Shipment Confirmation) and continues until the end of 14 days starting on the day after you receive the Product. This cancellation right applies to both sale and non-sale Products. If the Product has been dispatched to you before you cancelled the purchase, you must return the Product to Preziosa within 14 days starting on the day after you cancel the order.
Free return and total refund can be inquired according to the following conditions: - The product received doesn’t correspond the product ordered - The product received is clearly damaged or flawed - The product has been delivered after 30 days from the purchase confimation date due to a Preziosa error - The product hasn’t been correctly delivered due to a Preziosa error Free return must be asked within 7 days from the delivery confirmations date. (DHL signature document’s date as confirmation.)
Partial refund can be inquire according to the following conditions:
- The product ordered has been returned to Preziosa due to the impossibility for DHL to deliver correclty the order because of customer error. In this case shipping costs and return management costs will be changed before the refund.
- The client claims a flaw in the product after 7 days from the product delivery.
- The client claims a flaw in the product that can’t be considered on Preziosa responsability
In any case Preziosa Client Service is always available to consider each single case in order to fix and find the best solutions for Preziosa Shop customers.
Returns for changing sizes are up to the clients. Clients can send back the product to Preziosa main office in Milan, then they will be ask to pay the shipping for the new product. Clients can also ask Preziosa to pick up the product of the wring size and then send the new one. In this case the client will be asked to pay double shipping cost.
Shipping cost for Retun up to the client.
Shipping cost to North America: 20€
Shipping cost to South America: 30€
Shipping cost to Australia: 40€
Shipping cost to Asia: 40€
Shipping cost to Europe: 15€
Shipping cost to NON UE countries: 30€
Preziosa Client service is always available via mail at firstname.lastname@example.org. A replay email according to terms and conditions, returns and refounds inquires is guarantee within 10 working days.